Terms and Conditions of Service

Last Updated: November 15, 2023

These Terms and Conditions ("Terms") constitute a binding agreement between CrockyHost ("we," "us," "our") and the end user ("you," "your"). By accessing, using, or purchasing any of our services, you acknowledge that you have read, understood, and agreed to these Terms in their entirety.

1. Scope of Services

We offer hosting and server-related services, which include shared web hosting, managed WordPress hosting, virtual private servers (VPS), game servers, and customized dedicated servers. These services are provided in accordance with applicable EU laws and regulations.

1.1 Service Details

You agree to comply with the respective terms and conditions of any third-party platforms or software utilized in conjunction with our services.

1.2 Cancellation Procedure

To initiate a cancellation request, please follow these steps:

1. Log in to your customer control panel at my.crocky.host
2. Navigate to the "Services" section
3. Select the service you wish to cancel
4. Click on the "Request Cancellation" button
5. Follow the on-screen instructions to submit your cancellation request

2. Use of Services

2.1 Permissible Content

You are permitted to host content that complies with EU laws and regulations. Hosting any prohibited content on our infrastructure is strictly forbidden, including but not limited to:

• Content that violates EU laws or regulations
• Content related to child exploitation or abuse
• Copyright-infringing material or pirated content
• Malware, viruses, or malicious software
• Terrorism-related materials
• Hate speech, defamatory content, or discriminatory material

2.2 Prohibited Activities

You must not engage in any unlawful or unethical practices when using our services. Prohibited activities include, but are not limited to:

• Initiating or participating in Distributed Denial-of-Service ("DDoS") attacks
• Utilizing services to distribute unsolicited bulk messages ("spam")
• Engaging in fraudulent or malicious activities

We retain the right to suspend or terminate your access to services if such activities are detected.

3. Payment Terms

3.1 Accepted Payment Methods

Payments for our services may be made via the following channels:

• Bank Transfers to our accounts with Libra Internet Bank:
  • RON: RO08BREL0002004687230100
  • EUR: RO67BREL0002004687230202
• Credit/Debit Cards via Stripe or Netopia Payments
• PayPal Wallet transactions
• Cryptocurrencies through Cryptomus
• ANAF Treasury Accounts (for Romanian public institutions): RO61TREZ2925069XXX002829

By using third-party payment processors (e.g., Stripe, PayPal, Cryptomus), you agree to their respective terms and conditions.

3.2 Billing and Invoices

Billing and client management are conducted through our WHMCS system. All invoices will be issued electronically, and payment deadlines must be strictly adhered to.

4. Refunds, Cancellations, and Service Delivery

4.1 Refund Policy

Refunds are governed by our dedicated refund policy, which can be accessed here: https://crocky.host/refund.

4.2 Service Delivery Policy

Details concerning service delivery timelines and procedures can be found here: https://crocky.host/delivery-policy.

You are required to review these policies before purchasing any service.

5. Privacy and Data Protection

We value your privacy and commit to protecting your personal data in accordance with applicable laws. For further information on data processing practices, please refer to our Privacy Policy: https://www.crocky.host/privacy-policy.

6. Liability

6.1 Service Availability

While we strive to ensure uninterrupted service, occasional downtime or disruptions may occur due to unforeseen circumstances.

6.2 Limitation of Liability

To the extent permitted by law, we shall not be liable for:

• Loss of data or hosted content
• Business interruptions or financial losses
• Damages arising from misuse of our services

You agree to indemnify and hold us harmless against any claims resulting from your use of our services.

7. Amendments to Terms

We reserve the right to modify these Terms at any time. Any changes will be published on our website, and continued use of services after the publication of revised Terms constitutes acceptance.