Cancellation and Refund Policy

At CROCKY S.R.L., we aim to offer excellent services to our customers. If you wish to cancel a service, please read the following terms carefully.

1. Cancellation Rights

1.1 Right of Withdrawal

According to Romanian consumer protection law (ANPC), you have the right to cancel your service within 14 calendar days from the activation of the service without providing any reason. This right allows you to request a full refund, provided the service has not been used extensively. However, please note that certain services may be excluded from this right, as detailed below.

1.2 Cancellation Procedure

To initiate a cancellation request, please follow these steps:

1. Log in to your customer control panel at my.crocky.host
2. Navigate to the "Services" section
3. Select the service you wish to cancel
4. Click on the "Request Cancellation" button
5. Follow the on-screen instructions to submit your cancellation request

1.3 Service Continuation During Cancellation

Your service will remain active until the end of your current billing period or until your cancellation request is processed, whichever comes first. During this time, you will maintain full access to your service.

1.4 Data Retention After Cancellation

After your service is cancelled:

• All data associated with your service will be permanently deleted within 7 days
• Backups will be removed from our systems within 30 days
• We do not provide data retrieval services after cancellation

2. Refund Policy

2.1 Full Refund Window

You have a 7-day period from the activation of your service to request a full refund. After this 7-day window, refunds will be pro-rata, calculated based on the unused portion of the service. For example, if a service costs €5 per month and you cancel after 15 days, you will receive €2.50 as a refund.

2.2 Non-Refundable Services

The following services are not eligible for refunds:

• Customized dedicated servers, as these are made to your specific requirements

2.3 Non-Refundable Fees

The following fees are non-refundable under any circumstances:

• Installation fees
• Payment method fees
• Domain registration fees

2.4 Refund Processing Time

Refunds will be processed within 2 working days under optimal conditions. Any delays are caused by external factors, such as bank or payment processor schedules, or technical issues.

The refund will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will contact you to arrange an alternative refund method.

2.5 Abuse of Refund Policy

CROCKY S.R.L. reserves the right to refuse refunds to customers who abuse our refund policy. Abuse may include, but is not limited to:

• Repeatedly purchasing and cancelling services
• Making excessive refund requests
• Using services intensively during the refund period with the intention of cancelling

3. Policy Changes

CROCKY S.R.L. reserves the right to modify this Cancellation and Refund Policy at any time. Any changes to this policy will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about our refund practices.

4. Contact Us

If you have any questions about this Cancellation and Refund Policy, please contact us:

By email: billing@crocky.host
By visiting our contact page: https://crocky.host/contact.html
By mail: CROCKY S.R.L., Str. DRĂGAICA, Nr. 5, Balasan, Municipiul Băileşti, Dolj, Romania