Delivery Policy

Last Updated: November 15, 2023

This Delivery Policy explains how and when CrockyHost delivers the services you purchase from us. By using our services, you agree to this policy.

1. Service Activation Timeframes

At CrockyHost, we strive to provide fast service activation. Our typical service activation timeframes are as follows:

Web Hosting Services

Our web hosting services are typically activated within the following timeframes after payment confirmation:

  • Shared Hosting: Immediate to 30 minutes
  • VPS Hosting: 30 minutes to 2 hours
  • Managed WordPress Hosting: Immediate to 1 hour
  • Game Servers: 15 minutes to 1 hour

Domain Registration Services

Domain registration processing times depend on the specific TLD (Top-Level Domain) and registry:

  • Popular TLDs (.com, .net, .org): 10 minutes to 24 hours
  • Country-Specific TLDs: 24 to 72 hours
  • Domain Transfers: 5 to 7 days (depending on the current registrar's policies)

Please note that domain propagation (the time it takes for DNS changes to spread across the internet) can take 24-48 hours, regardless of our activation time.

2. Service Delivery Process

Our service delivery process consists of the following steps:

  1. Order Placement: Customer submits an order through our website.
  2. Payment Processing: Payment is verified and processed.
  3. Order Verification: For certain services or large orders, we may conduct additional verification to prevent fraud.
  4. Service Provisioning: Our automated system provisions the requested services.
  5. Account Creation: Customer account is created or updated.
  6. Welcome Email: Customer receives a welcome email with account details, login credentials, and setup instructions.

3. Delivery Confirmation

Service delivery is confirmed through:

  • A welcome email containing all necessary login information
  • Account dashboard access showing active services
  • Service status indicators in your client area

If you do not receive confirmation within the expected timeframe, please check your spam folder and then contact our support team.

4. Delivery Delays

While we strive to meet our delivery timeframes, delays may occasionally occur due to:

  • Payment verification issues
  • Additional security checks for certain orders
  • Technical issues with third-party services or registries
  • Scheduled maintenance of our systems
  • Force majeure events

In case of any significant delay, we will notify you via email and provide an estimated resolution time.

5. Failed Deliveries

In rare cases where we cannot deliver a service, such as when a domain name is no longer available or a specific server configuration cannot be provisioned, we will:

  • Notify you promptly via email
  • Suggest alternative options if available
  • Process a full refund if no suitable alternative is found

6. Service Upgrades and Migrations

For service upgrades or migrations, delivery timeframes may vary based on the complexity and size of data to be migrated:

  • Plan Upgrades (same server): Usually processed within 1-2 hours
  • Server Migrations (small websites): 2-8 hours
  • Server Migrations (large websites): 8-24 hours

We will coordinate with you before initiating any migration that might cause service interruption.

7. Refund Policy for Delivery Issues

If we fail to deliver a service within double the estimated timeframe and the delay is solely our responsibility, you may be eligible for:

  • A full refund, or
  • Service credit for the affected period

Please refer to our Cancellation and Refund Policy for more details.

8. Contact Us

If you have any questions about our Delivery Policy or concerns about your service delivery, please contact us at:

  • Email: contact@crocky.host
  • Phone: +40 764 740 688
  • Address: Dragaica 5, Balasan, Dolj, Romania