Rules of the “Double-the-difference guarantee”

Version 1.0 | In force from the date it is published on this page. The Romanian version prevails.

1. Who offers it

The guarantee is offered by CROCKY S.R.L. (the CrockyHost brand), VAT RO50515950, Trade Register J2024020698007, registered office at Str. Drăgaica nr. 5, Balasan, Băilești, Dolj county, 205101, Romania (“CrockyHost”).

2. What we guarantee

If you find a web hosting plan equivalent to yours at a lower price from another provider, we give you twice the price difference as credit on your CrockyHost account, under the conditions below.

3. Which services are covered

The guarantee covers only the cPanel web hosting plans Entry, Pro, Business and Ultimate, on any billing period.

It does not cover: domain names (registration, transfer or renewal), reseller hosting, managed WordPress hosting, NAT VPS, dedicated servers, website subscriptions, web development projects, options and add-on services.

4. Who can claim

Any CrockyHost client, individual or company, with an active and paid plan from point 3 and no overdue invoices.

5. What “equivalent plan” means

The offer you found must meet all of the following:

1. it is shared web hosting managed from the cPanel control panel;
2. its resources are at least equal to your plan on every line of its description: NVMe disk space, number of sites, RAM, CPU, email accounts and databases; and, where your plan includes them, SSH access, Node.js and Python applications and team users; plus the LiteSpeed web server and daily backups. A resource the provider does not publish counts as not met;
3. it has the same billing period as your invoice (for example, 12 months against 12 months);
4. it is published on the provider's website and can be ordered by anyone in Romania, without an account, a promo code or a personal quote;
5. the provider is a company registered in the European Union, sells publicly in Romania and is not insolvent. Resellers of our services, marketplaces and private offers do not count.

6. Which prices we compare

1. Our side: the amount without VAT on the invoice you claim for.
2. The provider's side: the offer's renewal price (what you would pay from the second invoice on), for the same billing period, without VAT, plus any compulsory fee (for example a cPanel licence or a setup fee).
3. Not counted: discounts valid only on the first order, coupon codes, free months and trials, seasonal campaigns (for example Black Friday), bundles with other services, and prices for billing periods we do not offer.
4. Prices in another currency are converted at the National Bank of Romania rate on the day we receive the claim.

7. How to claim

Within 14 calendar days of paying an invoice for your plan (new order or renewal), open a ticket from the client area with the invoice number, the link to the offer and a dated screenshot of it.

8. How we check

1. We check the offer when we receive the claim and again at least 24 hours later. It must be orderable at the same price both times. We keep a copy of the page from both checks.
2. We answer in writing, in the ticket, within 5 working days of the claim.
3. If we need more information and you do not reply within 10 calendar days, the claim is closed.

9. How much you get

1. You get twice the difference between our price and the provider's price, both calculated as in point 6.
2. The amount cannot exceed 50% of the invoice you claimed for, without VAT.
3. It is added as credit to your CrockyHost account and used automatically on your next invoices. The credit is valid for 12 months, cannot be withdrawn as cash and cannot be transferred to another account.

10. Limits

1. At most one claim is approved per service and billing period, and at most three per client in a calendar year.
2. The guarantee does not combine with other promotions or promo codes applied to the same invoice.
3. If you ask for a refund of the invoice you received credit for (including by withdrawal or by disputing the payment), that credit is cancelled and any part already used is deducted from the refund.

11. After an approved claim

When we approve a claim, we review the price of that plan within 30 days.

12. Changes or end of the guarantee

We may change or end the guarantee by announcing it on this page. Claims for invoices paid before a change are handled under the rules in force on the payment date.

13. Other provisions

These rules complement the CrockyHost Terms and conditions and do not limit your rights as a consumer. If you disagree with a decision, write to us in a ticket first; we will look at it again and answer in writing.